WARRANTY

Gold Label Mattresses Warranty JYSK Canada

JYSK will gladly exchange or replace all qualified customer warranty claims.

JYSK offers trusted brand name mattresses with quality and durability, assuring the customer the most comfortable and healthful night’s sleep. The promise is backed by our vendor quality assurance program and one of the most stringent and enforced product quality programs in the home furnishings industry. We will gladly take the defective mattress back, and or even arrange delivery and pick up for the customer as soon as can be arranged.

Qualification:

Mattress is defective and not being claimed under negligent abuse or scam.
Original proof of purchase (receipt). A credit card or bank statement will not be accepted.
Mattress is otherwise in good condition: free of stains, discoloration or other signs of improper use.
All mattresses qualified under the warranty must be covered by a mattress protector purchased at JYSK (mattress protectors are non-refundable for hygienic reasons).
Mattress protector must be on the same transaction as the mattress.

WARRANTY COVERS:

Warranty covers only the following items during normal wear and when a waterproof mattress protector has been used:

Mattress:

Wires that are loose, broken or protruding through fabric
Sagging that measures 1½” or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slats with center support that extends to the floor.
Body impressions 1½” or greater

Foundation:

Broken or loose support elements
Compression or un-stapling of support elements
Broken or loose grid top
Splitting of the wood frame
Loose, bent or defective wood beams
Sagging, but only when continuously supported with an appropriate frame with a rigid center support

WARRANTY DOES NOT COVER:

Warranty does NOT cover items such as, but not limited to:

Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promo item
Bedding height
Comfort preference
Bent perimeter border rods due to moving or bending the sleep set
Corner guards
Fabric stains, soiling or burns
Replacement of another piece in a sleep set, unless it is also defective
Transportation and inspection costs
Body impressions less than 11/2“
Sagging in the mattress that measures less than 11/2“
Damage of the mattress or foundation due to abuse
Mattress damage due to an inappropriate foundation
Sheet fit
Mattress fabric
Memory Foam Mattresses: Normal change in softness and recovery time in these materials over time